跨境电商商务信函范文第一篇
Dear—
thankyousomuchforyourgreatsupportandsorryforkeepingyouwaiting.
wecheckedthetrackinginformationfoundthereisnoupdateinformationasyousaid.
wewillcontactthepostofficetofindouttheproblem.
wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillresendyouasap,ifnot,wewillmakeyoutherefund.
waitingforyourreply.
anyinconveniencehopeyourkindunderstanding.
Bestregards
跨境电商商务信函范文第二篇
DearCustomer,
thankyouforcontactingusregardingyourinquiry.
ordersareshippedwithintwodaysaftertheyareplaced.Usually,weareabletoshipordersthenextday.weekendordersareshippedonthefollowingmonday.pleaseallow3-9businessdaysaftershipmentfordelivery.Youwillreceiveashippingconfirmationemailfromamazonwhentheshippinginformationhasbeenuploaded.
Yourpatienceandunderstandingaregreatlyappreciated.ifyouhaveanyotherquestionsorconcerns,feelfreetocontactus.
Bestregards
跨境电商商务信函范文第三篇
Dear———,
Hopeyouarefineanddoingwell.
wehavealreadyarrangethereplacementtoyouforyourreference.
(产品具体参数)
thetrackingnumberis__________,pleaseclicktheattachmenttogetmoredetail.
itwilltake7-10daytoarriveyourcitybecauseofthelongdistance.
thanksforyourkindlyunderstandingandsupport.
ifyoustillhaveanyquestion,pleasebefreetocontactwithus.
wewilldoourbesttohelpyouaSap.
Bestregards,
跨境电商商务信函范文第四篇
Dear————,
thankyouforcontactingusregardingyourinquiry.
wearereallygratefulwithyourquestionthuswecanrealizeourshortageofproductlisting.
wewillupdateourlistingtoperfectourproductinformation.
thereisthelatestinstructionofourproduct.pleasechecktheattachmentforyourreference.
ifyoustillhaveanyquestion,pleasebefreetocontactwithus.
wewilldoourbesttohelpyouaSap.
Bestregards,
跨境电商商务信函范文第五篇
Dearamazon,
wearecontactingyouregardingourselleraccountsuspension.
iunderstandthatrecentlyourperformancehasfallenbelowamazon'starget.
aftercheckingouroDR,wefindthatthemainreasonthatcauseatoZclaims
andcharghebacksisthatbuyerclaimtheydidnotreceivethepackage,while
thetrackingnumbershowsitwasdelivered.HighoDRrateiscausedbybad
logisticservice.
Stepswehavetakenandwillcontinuetotake:
1,wehavechangedourlogisticscompany,wehavefoundabetterefficiency
logisticscompanytoofferthebetterservice,wewillensureeverycustomercan
receivetheirpackage.
2,wewilluseFBatofullfillpartofourorders.
3,wehaveandwillcontinuetooffergreatpurchaseexperiencetothe
customers.
4,wehavecheckedalltheproductswe'vebeensold,andremovedtheproduct
thatmayhaveproblems,wewillcontinuetodothistoofferthebestserviceto
thecustomer
ourservicelevel;
thecustomer’smessagewithin24hours.
tothebuyer’sinquiryassoonaspossible.tryourbesttomeetbuyer’s
needs.
negativefeedback,bepatienttocontactwiththecustomer,figureouta
goodsolutionandkeepintouchwiththecustomer.
service,supportwhatwecandotohelpthecustomertoremove
doubtsaboutourproduct.
ouroperatinglevelandtakingamoreprofessionalattitude.
pleaseletusknowwhatshouldbedonetoreinstateouraccount,wearelooking
forwardtohearingfromyou.
Bestregards,
跨境电商商务信函范文第六篇
Dearbuyer，
thankyousomuchforyourgreatsupportonus.
wehavereceivedyourorderof“XXXXXX”.
wewillworkonyourorderasap,wejustwanttoconfirmtheamountofthecompass,didyouorder10pcs?
ifnothingiswrong,wewillshipthemasap.
BestRegards
Seller’sname